At ZEBA&CO, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help. Please review our return, refund, and exchange policy below:
 

1. Easy & Hassle-Free Returns

We offer returns within 14 days of receiving your order, regardless of whether the package has been opened or not.

To be eligible for a return:

• Items must be in their original condition and packaging.

• Proof of purchase is required (receipt or order confirmation)

2. How to Start a Return

To begin the return process, send an email to info@zebaandco.com with the following:

• Your order number

• Reason for return (optional for change of mind, required for damaged items)

• Photos of the item (if damaged)

We will guide you through the return steps and provide you with return instructions.

3. Damaged Items

If your item arrives damaged, we’ll make things right.

What to do:

• Take photos of the damaged item and packaging.

• Contact us immediately at info@zebaandco.com.

• If the package appears damaged upon delivery, please do not accept it. Inform the courier and reach out to us immediately.

We will arrange for:

• A repair

• A replacement

• Or a full refund (based on your preference)

4. Return Shipping Costs

• Change of Mind: If you are returning an item because you changed your mind, you will be responsible for the return shipping costs. Once we receive and inspect the item in its original condition, we will process your refund.

• Damaged or Faulty Items: If the item is damaged or defective, we will cover the return shipping costs. We’ll send you a replacement or issue a full refund based on your preference. Please provide photos of the damaged item and packaging to help us process the return quickly.

5. Refunds & Processing Times

• Once we receive and inspect your returned item, we aim to process refunds, repairs, or replacements within 5 business days.

• Refunds will be issued to the original payment method. Depending on your bank, you should see the amount credited within 5-10 business days.

6. Your Rights as a Customer

• In the United States, we follow all applicable consumer protection laws to ensure that you are treated fairly. If a product is defective or not as described, you are entitled to a refund, replacement, or repair as per your rights under U.S. law.

• Please note that returns based on change of mind are subject to our return policy and are not required by U.S. law. Returns for damaged or defective products are always honored.

7. Contact Us

Have questions or need assistance with a return? Feel free to get in touch with us.

Email: info@zebaandco.com